Your Innovation. Our Commitment. Their Confidence.
At EQResQ ™, we believe that world-class equipment deserves world-class support. We partner with specialized manufacturers to ensure your customers—no matter where they are—receive immediate, high-quality technical support.
Why Partner with EQResQ ™?
1. Extend Your Reach
Your customers might be global, but your service team doesn’t have to be. EQResQ ™ provides a robust network of certified technicians across the Americas, giving you the ability to deliver rapid support without the cost and complexity of maintaining a global field service team.
2. Protect Your Intellectual Property
We take IP protection seriously. Our AI-guided triage system and secure escalation workflows ensure that sensitive technical know-how is only shared under your defined policies. You control what gets shared and with whom.
3. Strengthen Customer Confidence
Downtime kills trust. With EQResQ ™, you can offer your customers ultra-fast response times, tiered service levels, and even co-branded hotline access. The result? Improved customer experience and stronger brand loyalty.
4. Act as Your Extended Team
EQResQ ™ doesn’t compete with your service offerings—we enhance them. We act on your behalf, follow your protocols, and ensure every support case is handled in line with your expectations.
How It Works
- Define Service Boundaries – You determine how much information to share and what levels of access EQResQ ™ has.
- Integrate Documentation – We work with you to embed your manuals, workflows, and diagnostic tools into our secure platform.
- Train and Deploy – EQResQ ™ trains local technicians on your equipment, ensuring readiness across your markets.
- You Stay in Control – You maintain full oversight of how support is delivered, and by whom.
Use Case
A European testing equipment manufacturer sells into the U.S. but struggles with support costs and time zones. Through EQResQ ™, they now offer 5-minute hotline support, AI-guided triage, and access to local service partners—all while keeping IP secure. Their U.S. sales are growing with less friction.
Ready to Strengthen Your After-Sales Service?
Join EQResQ and unlock the full potential of your product offering.
- Reduce your service burden
- Expand your global support footprint
- Protect your brand and technology
→ Contact us today to learn how EQResQ can become your most trusted field service partner.
